1. Support
  1. GOVERNOBERT
  2. Submit a request

Who do I address if I have doubts?

T’ajudem to find the support you need in each phase:

Support
organization

Tinc doubts about available resources…

For inquiries about how to organize the team to comply with the Llei de Transparència  i the available resources, depending on the province, you can contact them:

  • Girona Provincial Council
    Transparency Service (Local Cooperation Area)
    Anna Brunsó and Carme Perxés
    transparencia@ddgi.cat
    972 18 48 44 and 972 18 50 78

Legal
Support

Tinc doubts in the interpretation and/or application of the Llei…

For any legal doubts in relation to the Law of Transparency or the Seu Decree, you can consult the next link. This link corresponds to the collection of resources published to the Municipality by the Sub-directorate General for Legal Assistance and Innovation for the Local Administration. You can also contact-hi by email: assistencialocal.presidencia@gencat.cat

Finally, I also had at your disposal the legal support of the Catalan Association of Municipalities (ACM):

  • Catalan Association of Municipalities and Counties
    Serveis Jurídics
    juridics@acm.cat
    93 496 16 16 ext 6.

Support scope of participation

Tinc doubts about available resources…

For inquiries about the resources available in terms of participation, in reference to the Law of Transparency, you can contact both:


Technical support

Tinc doubts about the operation of the service…

In case of incidents, queries about the portal edition or other resources of the Consorci AOC or proposals of millora, you can contact the Service of Support of the Consorci AOC through this form:

Contact AOC Support

name of the organization

Select the type of incident or query

Indicate the identification number of the notification that you will find in the sms (No.) or in the e-mail (Notification ID) received.

Indicate the first 4 digits of the document you are using to access the notification

Indicates the access mechanism with which you are trying to access the notification.

Please enter the details of your request. A member of our support staff will respond as soon as possible.

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    Basic data protection information:

    • Name of the treatment activity: management of people using the support service.
    • Data controller:: Management of the Open Administration Consortium of Catalonia, c/ Salvador Espriu, 45-51. 08908 L’Hospitalet de Llobregat, ​​rpd@aoc.cat.
    • Purpose of processing: Management of support requests made by users of AOC services and conducting surveys regarding the degree of satisfaction with the support service offered.
    • Legal basis: treatment necessary for the fulfillment of a mission carried out in the public interest or in the exercise of public powers conferred on the controller (RGPD: 6.1.e).
    • Recipients: No data transfers.
    • Rights of data subjects: to request access, rectification or deletion of data, and to limit or oppose the processing.

    Additional information: If you want to expand this information, you can consult the following link: management of people using the support service.

    Hours: We serve you all year, Monday through Friday, 8:00 a.m. to 7:00 p.m., except holidays

    Phones: 900 90 50 90 (free) / 931 223 223 (calls from outside)